Purchasing

Do you break cases?

No. We sell only full cases.

What is the minimum order?

The minimum order is $75.00 from each shipping location.

How do I determine the different shipping locations?

They are identified by a truck symbol with four numbers. The shipping location for Gift Box Corporation stock items is identified with four zeros.

What are your terms?

1% 10 days, net 30 days. Invoices 60 days or more past due will incur a customer service charge of 1.5% per month on the unpaid balance.

Do you extend credit terms?

Yes. New customers should please submit name, address and telephone number of your bank, account number and bank officer. To speed your first order, we will gladly accept your check or credit card (Visa, MasterCard, Discover or American Express).

What are accessorial charges?

Accessorial charges are inside delivery, telephone notification, re-delivery, lift gate charges, or any other charges other than the freight charges.

What if I have a time-sensitive order?

Please contact customer service at customer.service@800giftbox.com or 1-800-GIFTBOX for availability. We will gladly try to meet your needs.

Customization

What are your hot stamping charges for gift boxes?

Standard color foils are $40.00 per 1000 boxes. Artwork plates carry a one-time charge of $25.00.

What is the minimum order requirement for hot stamping gift boxes?

The minimum order is 500 boxes per color, assorted or same size.

What are your hot stamping charges for floral boxes?

Standard color foils are $55.00 per 1000 boxes. Artwork plates carry a one-time charge of $30.00.

What is the minimum order requirement for hot stamping floral boxes?

The minimum order is 500 boxes per color, assorted or same size.

What are your hot stamping charges for stock bags?

Since the plates are larger for bags, the hot stamping costs are a minimum of $15.00 to a maximum of $20.00 per hundred or lot, depending on the size of plate and imprint. The cost of the plate will also vary. Once our art department receives your artwork and the size of the imprint you want, you will be proofed and advised of your plate costs.

What is your minimum order requirement for hot stamping bags?

2 cases per size for shopping bags; and 1 case per size for merchandise bags.

Can I use the same hot stamp plate for boxes and bags?

No.

How many hot stamp foil colors do you offer for your stock boxes and bags?

33 colors in a combination of gloss, matte and metallic finishes.

What is your ink charge for stock bags?

Ink charges are $7.00 per 100 bags, with a $40.00 minimum for each bag size. Ink plates are a one-time charge of $40 for each plate size. The same plate may be used for merchandise bags if the plate size is compatible with the merchandise bag size.

Can you print two sides for bags?

Yes. Please call for details.

Am I charged for a plate each time I place a repeat printed order?

No. The plate charge is a one-time cost.

Do you accept an Ink PMS special color for printing?

Yes, we do. There is a $175.00 minimum charge per order, and you must allow an additional 2-4 weeks lead-time for processing the order.

Can you match a special hot stamp foil color for boxes and/or bags?

Yes. This is a special order and we will have to quote you the cost.

What are your print and plate charges for non-stock paper and plastic bags?

Please contact customer service at customer.service@800giftbox.com or 1-800-GIFTBOX.

What is acceptable digital artwork?

To ensure the best quality for your customized products, please upload artwork in a vector image format – either an Adobe Illustrator (.ai) or an Encapsulated PostScript (.eps) file.

I do not have digital artwork. What other art formats do you accept?

Sharp black & white artwork is necessary for the best reproduction. If black & white, camera-ready artwork is not available, art charges will be incurred.

Color Conversion

What is a converted / tinted order?

Many colors and styles of boxes are not kept in stock and must be dyed specifically for your order. On the ordering pages, the sizes that need color conversion are marked with this icon:

What is the converted / tinted schedule?

Below is the schedule for the designs and colors. Please remember that this time schedule begins only after credit and proof approval.

Schedule	Color / Design
3 weeks or sooner	Sage
4 weeks or sooner	Gold, Silver, Copper, Aqua, Black, Chocolate, Forest Green
5 weeks or sooner	Red, Navy, Citrus Dots, Pearl Dots, Ultra Gloss, Champagne
6 weeks or sooner	Aloe, Cream, Hot Pink, White Les Fleurs, Oatmeal Les Fleurs, Grape
7 weeks or sooner	Silver Linen, Oatmeal, Pearl White Linen, Cotton Candy

Are there color variations on converted / tinted orders?

There may be very slight differences in color on certain sizes due to natural variations in our paper and board. In rare instances, some creases where the box is folded may not have complete ink coverage.

What is the minimum order for a special converted / tinted order?

You must order a minimum of 350 boxes if at least one size must be converted. The 350 boxes may be comprised of different sizes.

Variations

What is color variation?

In the normal course of manufacturing, dye lot variations may occur.

What is rub and bleed?

An inherent characteristic of printed or dyed paper products is their susceptibility to color rub or bleed when exposed to abrasion, moisture or lotions.

Are there ever going to be size variations on boxes and bags?

At times, there may be slight variations between the sizes stated and actual sizes due to normal manufacturing tolerances.

Shipping

Do you have a freight allowance?

Most stock items can combine for our half-freight allowance on orders of $300.00 or more.

How are orders shipped?

We select the most economical carrier according to the prevailing rates. UPS charges will be added to your invoice with a small handling fee. Common carrier truck shipments are sent freight collect. UPS orders qualifying for half-freight allowance will show your portion of the freight on your invoice. For common carrier qualifying orders, you must pay the full amount to the trucking company and then submit a copy of the freight bill for credit or reimbursement of half of the freight charges.

Do art plate charges or print charges combine for the half-freight allowance?

No. Freight allowance does not include such charges as printing costs, plates or freight. Allowance does not include inside delivery charges or telephone notifications. These charges are paid directly to the trucker by the customer.

What is the lead-time on non-printed orders?

Stock non-printed merchandise ships within two working days.

What is the lead-time on a printed box order?

If it is a re-order, and it is not a custom converted color, the normal lead time is about 10 business days or sooner. For a first-time order, it all depends on how fast the artwork is approved and if it is a stock color or converted. A new printed order normally takes about 10 days after proof approval. Converted orders follow another schedule.

What is the lead-time on a converted / tinted box order?

It varies with the color and the PIW date. Popular colors are run more frequently than less popular colors. The tinted orders are ganged together and run at the same time so we pass that cost savings onto you.

International Customers

My business is outside the United States. What are your payment terms?

We accept all major credit cards, U.S. Check from U.S. Bank as well as accepting letter of credit. When you submit your order a customer service representative will contact you and coordinate the details.

How do you handle overseas shipments?

If your order is over $300.00, we pay half-freight allowance to the port of departure. You must have your freight forwarder contact us, or provide a freight forwarder who will contact and coordinate the freight movement.