Customer Service

Although we do our best, we understand that at times you may need to return or exchange product.

Authorization

All returns do require authorization from your customer service representative. They can be reached at 1-800-GIFTBOX, or you may e-mail customer service. You may also coordinate with your local sales representative. In either situation we will be delighted to assist you.

Please note that returns made without our prior authorization will be refused. No returns may be accepted after 2 months from delivery.

Freight Charges

Returns of non-printed merchandise are subject to a round trip freight charges.

Restocking Fees

To offset the additional re-handling costs, a 20% restocking charge is invoked on all returned non-printed items.